Privacy Policy – WizzyMaids
Effective Date: [January 01, 2026]
Last Updated: [January 01, 2026]
WizzyMaids (“we”, “our”, “us”) operates a domestic staffing and service facilitation platform connecting households (“Customers”) with domestic service providers (“Service Providers”). We are committed to protecting your personal data and processing it lawfully, fairly, and transparently in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
By accessing or using WizzyMaids, you consent to the practices described in this Privacy Policy.
1. Scope & Applicability
This Privacy Policy applies to:
- Customers using WizzyMaids services
- Domestic service providers registered on the platform
- Website visitors and mobile application users
It applies to all personal data processed by WizzyMaids in digital form.
2. Definitions
- Personal Data: Any data about an identifiable individual
- Data Principal: The individual to whom personal data relates
- Data Fiduciary: WizzyMaids
- Data Processor: Third parties processing data on our behalf
- Consent: Freely given, specific, informed, unconditional indication of agreement
3. Personal Data We Collect
3.1 Data Provided by You
- Contact Details: Name, phone number, email, residential address
- Account Details: Username, encrypted password
- Payment Information: UPI ID, transaction references, payment proofs
- Identity Documents (Service Providers): Government ID, police verification, background check documents
- Profile Information: Service preferences, work history, household requirements
3.2 Automatically Collected Data
- Device Data: IP address, browser type, operating system
- Usage Data: App interactions, pages viewed, time spent
- Location Data: Approximate location (with permission)
- Cookies & Tracking Technologies
4. Lawful Basis for Processing
We process personal data based on:
- Performance of a Contract (service facilitation, payments)
- Legal Obligations
- Legitimate Interests (fraud prevention, safety, platform security)
5. Purpose of Data Processing
5.1 Service Delivery
- Match Customers with Service Providers
- Process bookings, payments, and refunds
- Provide customer support
5.2 Platform Improvement
- Improve features and functionality
- Conduct analytics and research
5.3 Communication
- Service confirmations and updates
- Policy notifications
- Promotional messages (only with consent)
5.4 Safety & Compliance
- Identity verification
- Fraud prevention
- Enforcement of Terms & Conditions
6. Sharing of Personal Data
6.1 With Service Providers
Only necessary data (name, address, contact, service requirements) is shared to complete bookings.
6.2 With Third Parties
- Payment gateways
- Background verification agencies
- Cloud hosting providers
- Analytics partners (anonymized data)
6.3 Legal Disclosure
We may disclose data when required by law, court order, or government authority.
7. Cross-Border Data Transfers
Personal data may be processed or stored outside India using secure cloud infrastructure. We ensure reasonable safeguards consistent with applicable Indian laws.
8. Data Security Measures
We implement:
- SSL/TLS encryption
- Encrypted data storage
- Secure payment gateways
- Role-based access controls
- Regular security audits
Despite safeguards, no system is completely secure.
9. Data Retention
- Active accounts: Data retained during account use
- Inactive accounts: Up to 2 years
- Legal compliance: Longer retention if required by law
10. Data Principal Rights
You have the right to:
- Access and correct personal data
- Request data portability
- Withdraw consent
- Request deletion (subject to legal obligations)
- File grievances
Requests may be made via account settings or email.
11. Consent Withdrawal
You may withdraw consent at any time. Withdrawal may limit or disable access to certain services.
12. Data Breach Notification
In the event of a personal data breach, WizzyMaids will notify affected users and authorities as required by law.
13. Children’s Privacy
WizzyMaids does not knowingly process personal data of individuals under 18 years. If such data is identified, it will be deleted promptly.
14. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of changes.
15. Grievance Redressal
See Grievance Officer Addendum below.
Grievance Officer
Designation: Grievance Officer – WizzyMaids
Email: grievance@wizzymaids.com
Address: Bhutani Alphathum Sector 90, Noida 201304
Resolution Timeline
- Acknowledgement within 48 hours working hours
- Resolution within 30 working days