Important information about using WizzyMaids and how we protect your information.
WizzyMaids – Terms & Conditions, Refund & Cancellation policy
Effective Date: January 01, 2026 Last Updated: January 01, 2026
These Terms & Conditions (“Terms”) together with the Refund & Cancellation Policy (“Policy”) govern the access to and use of the WizzyMaids platform, including its website, mobile applications, and related services (collectively, the “Platform”). By accessing or using WizzyMaids, you agree to be bound by these Terms and Policy. If you do not agree, you must not use the Platform.
1. Definitions
2. Nature of Platform
3. Eligibility
To use WizzyMaids, you must:
WizzyMaids reserves the right to deny access to any user at its discretion.
4. User Account Obligations
Users agree to:
Users are solely responsible for all activities conducted through their account.
5. Service Provider Verification Disclaimer
While WizzyMaids may:
WizzyMaids does not guarantee:
Customers are advised to exercise independent judgment.
6. Booking, Payments & Fees
7. Cancellations & Refunds
This section integrates the Refund & Cancellation Policy:
7.1 Cancellation by Customer
7.2 Cancellation by Service Provider
7.3 No-Show Policy
7.4 Refund Eligibility
Refunds may be considered only if:
Refunds are not applicable for dissatisfaction with Service Provider behavior/skill, early termination, partial services, change of mind, or external factors beyond WizzyMaids’ control.
7.5 Subscription & Advance Payments
7.6 Refund Processing
7.7 Deductions & Adjustments
WizzyMaids reserves the right to deduct:
7.8 Fraud, Abuse & Policy Violations
No refunds shall be issued if:
8. User Conduct & Prohibited Activities
Users agree not to:
Violation may result in immediate suspension or termination.
9. Intellectual Property Rights
All content, trademarks, logos, software, and platform materials are the exclusive property of WizzyMaids. Users may not copy, modify, distribute, or exploit any content.
10. Privacy & Data Protection
Personal data is governed by the WizzyMaids Privacy Policy. By using WizzyMaids, you consent to data processing in accordance with:
11. Third-Party Services & Links
WizzyMaids may integrate third-party services. We are not responsible for:
Use of third-party services is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law:
Total liability, if any, shall not exceed the platform fees paid to WizzyMaids in the preceding 3 months.
13. Indemnity
Users agree to indemnify and hold harmless WizzyMaids from:
14. Suspension & Termination
WizzyMaids may suspend or terminate access:
Termination does not waive accrued rights or obligations.
15. Force Majeure
WizzyMaids shall not be liable for failure or delay due to:
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts at Greater Noida, India shall have exclusive jurisdiction.
17. Dispute Resolution
Disputes shall be resolved through:
18. Amendments
WizzyMaids may modify these Terms or Policy at any time. Continued use after updates constitutes acceptance.
19. Severability
If any provision is held invalid, remaining provisions shall remain enforceable.
20. Grievance Redressal
In compliance with Indian law:
For refund-related queries:
Privacy Policy – WizzyMaids
Effective Date: [January 01, 2026]
Last Updated: [January 01, 2026]
WizzyMaids (“we”, “our”, “us”) operates a domestic staffing and service facilitation platform connecting households (“Customers”) with domestic service providers (“Service Providers”). We are committed to protecting your personal data and processing it lawfully, fairly, and transparently in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
By accessing or using WizzyMaids, you consent to the practices described in this Privacy Policy.
1. Scope & Applicability
This Privacy Policy applies to:
It applies to all personal data processed by WizzyMaids in digital form.
2. Definitions
3. Personal Data We Collect
3.1 Data Provided by You
3.2 Automatically Collected Data
4. Lawful Basis for Processing
We process personal data based on:
5. Purpose of Data Processing
5.1 Service Delivery
5.2 Platform Improvement
5.3 Communication
5.4 Safety & Compliance
6. Sharing of Personal Data
6.1 With Service Providers
Only necessary data (name, address, contact, service requirements) is shared to complete bookings.
6.2 With Third Parties
6.3 Legal Disclosure
We may disclose data when required by law, court order, or government authority.
7. Cross-Border Data Transfers
Personal data may be processed or stored outside India using secure cloud infrastructure. We ensure reasonable safeguards consistent with applicable Indian laws.
8. Data Security Measures
We implement:
Despite safeguards, no system is completely secure.
9. Data Retention
10. Data Principal Rights
You have the right to:
Requests may be made via account settings or email.
11. Consent Withdrawal
You may withdraw consent at any time. Withdrawal may limit or disable access to certain services.
12. Data Breach Notification
In the event of a personal data breach, WizzyMaids will notify affected users and authorities as required by law.
13. Children’s Privacy
WizzyMaids does not knowingly process personal data of individuals under 18 years. If such data is identified, it will be deleted promptly.
14. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of changes.
15. Grievance Redressal
See Grievance Officer Addendum below.
Grievance Officer
Designation: Grievance Officer – WizzyMaids
Email: grievance@wizzymaids.com
Address: Bhutani Alphathum Sector 90, Noida 201304
Resolution Timeline
Effective Date: January 01, 2026 Applicable To: All customers availing services from WizzyMaids
At WizzyMaids, we are committed to creating a safe, respectful, and professional environment for both our customers and employees. This unified Code of Conduct and Safety Guidelines outlines the standards of behavior expected from customers and the measures we take to ensure trust, transparency, and safety in every service interaction. Compliance with these guidelines is mandatory for continued use of WizzyMaids services.
To safeguard our customers, WizzyMaids ensures that:
All service personnel are direct employees of WizzyMaids.
Identity and address verification are completed prior to onboarding.
Comprehensive background checks, including police verification, are conducted.
Employees are trained in professional conduct, safety protocols, and customer care.
Customers are expected to:
Treat WizzyMaids employees with dignity, respect, and fairness.
Maintain a safe, hygienic, and harassment-free environment at the service location.
Communicate clearly, honestly, and courteously.
Cooperate with reasonable instructions related to service delivery and safety.
To maintain professionalism:
Services must remain within the agreed scope of work.
Work hours or duties cannot be altered without company approval.
Personal favors, loans, or errands unrelated to services are not permitted.
Customers must not exchange personal contact details with employees.
All communication must be routed through official WizzyMaids channels.
The following behavior is strictly prohibited:
Verbal abuse, threats, or intimidation.
Physical abuse or violence.
Sexual harassment or inappropriate behavior.
Discriminatory remarks based on gender, caste, religion, age, or background.
Intoxication or substance abuse during service interactions.
Any misconduct may result in immediate suspension or termination of services.
Identity Confirmation
Verify the name and photograph of the assigned WizzyMaids employee (shared via official communication).
Accept services only from employees officially assigned by WizzyMaids.
Presence During Initial Service
A responsible adult should be present during the first day of service.
Familiarize yourself with the employee’s assigned duties and working hours.
Scope of Work
Employees are authorized to perform only the services agreed upon at booking.
Customers should not request services outside the agreed scope.
Customers must ensure:
A reasonably safe and hygienic workplace.
Access to basic facilities required for assigned duties.
No exposure to hazardous substances unless disclosed and agreed in advance.
WizzyMaids reserves the right to withdraw services if the environment is unsafe.
Employees shall not be left solely responsible for children, elderly persons, or dependents unless caregiving services are expressly contracted.
Employees are not permitted to administer medical care or medication unless explicitly agreed and documented.
Customers must disclose special care requirements in advance.
Customers are advised to secure cash, jewelry, documents, and other valuables.
WizzyMaids shall not be responsible for loss due to customer negligence or unattended belongings.
Any concerns or incidents must be reported promptly via official communication channels.
In case of suspicious behavior, safety concerns, or medical emergencies, customers should:
Ensure immediate personal safety.
Contact local emergency services if required.
Report the incident promptly to WizzyMaids customer support.
Customers may raise concerns related to:
Service quality.
Employee behavior.
Safety issues.
Contact:
Customer Support / Grievance & Safety Desk
Email: [connect@wizzymaids.com]
Phone: [9211204022]
All complaints are handled confidentially and investigated promptly. False or malicious complaints may result in service suspension.
While WizzyMaids undertakes reasonable measures to ensure employee verification and safety, the Company shall not be liable for:
Loss arising from customer negligence.
Incidents outside the scope of assigned services.
Force majeure events.
This does not affect rights available under applicable consumer protection laws.
Violation of this Code may lead to:
Verbal or written warning.
Temporary suspension of services.
Permanent termination of services.
Legal action where warranted.
The Company’s decision in such matters shall be final.
WizzyMaids reserves the right to amend these guidelines at any time to reflect operational or legal changes. Updated versions will be communicated via official platforms.
By availing services from WizzyMaids, customers acknowledge that they have read, understood, and agreed to comply with this unified Customer Code of Conduct & Safety Guidelines.
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