Terms Of Services

Signup

Term of Service

WizzyMaids – Terms & Conditions, Refund & Cancellation policy

Effective Date: January 01, 2026 Last Updated: January 01, 2026

These Terms & Conditions (“Terms”) together with the Refund & Cancellation Policy (“Policy”) govern the access to and use of the WizzyMaids platform, including its website, mobile applications, and related services (collectively, the “Platform”). By accessing or using WizzyMaids, you agree to be bound by these Terms and Policy. If you do not agree, you must not use the Platform.

1. Definitions

“WizzyMaids” / “Company” / “We” / “Us” – Refers to WizzyMaids, a domestic staffing platform.
“User” – Any individual accessing the Platform, including Customers and Service Providers.
“Customer” – Individuals seeking domestic services.
“Service Provider” – Domestic workers registered on the Platform.
“Services” – Discovery, booking, and payment services provided by WizzyMaids.
“Applicable Law” – Includes the Information Technology Act, 2000, DPDP Act, 2023, and Indian Contract Act, 1872.

2. Nature of Platform

WizzyMaids is a technology-enabled facilitation platform.
WizzyMaids is the employer of Service Providers, supervising and managing them.
All services are provided by Service Providers to Customers under WizzyMaids.
Any agreement for services is strictly between the Customer and WizzyMaids.

3. Eligibility

To use WizzyMaids, you must:

Be at least 18 years of age.
Have legal capacity to enter into a binding contract.
Provide accurate and complete information.

WizzyMaids reserves the right to deny access to any user at its discretion.

4. User Account Obligations

Users agree to:

Maintain confidentiality of login credentials.
Provide true, current, and complete information.
Notify WizzyMaids of unauthorized account use.

Users are solely responsible for all activities conducted through their account.

5. Service Provider Verification Disclaimer

While WizzyMaids may:

Collect identity documents.
Conduct background or police verification.

WizzyMaids does not guarantee:

Skill level.
Character or conduct.
Suitability for a specific household.

Customers are advised to exercise independent judgment.

6. Booking, Payments & Fees

Payments are processed via third-party payment gateways.
WizzyMaids may collect platform or convenience fees.
Prices may vary by service type and location.
WizzyMaids reserves the right to modify fees at any time.
WizzyMaids is not responsible for payment failures caused by banks, UPI providers, or third-party gateways.

7. Cancellations & Refunds

This section integrates the Refund & Cancellation Policy:

7.1 Cancellation by Customer

Before Service Assignment – Refunds may be initiated, excluding platform fees, gateway charges, and administrative costs.
After Service Assignment – No refund is guaranteed; deductions may include platform fees, Service Provider compensation, and operational charges.
Same-Day or Last-Minute Cancellations (<24 hours) – Non-refundable.

7.2 Cancellation by Service Provider

WizzyMaids may attempt a replacement, subject to availability.
If replacement is not possible, WizzyMaids may issue a partial or full refund at its discretion.
WizzyMaids shall not be liable for inconvenience, delay, or consequential losses.

7.3 No-Show Policy

If the Customer is unavailable, unreachable, or denies service at the scheduled time, the booking is treated as a Customer No-Show.
No refund shall be issued.

7.4 Refund Eligibility

Refunds may be considered only if:

Payment was deducted but service not initiated.
Duplicate payment occurred.
Service was cancelled by WizzyMaids without Customer fault.

Refunds are not applicable for dissatisfaction with Service Provider behavior/skill, early termination, partial services, change of mind, or external factors beyond WizzyMaids’ control.

7.5 Subscription & Advance Payments

Subscription fees are non-refundable once the subscription period begins.
Unused days, hours, or sessions are not eligible for refunds.
Paused or discontinued services do not qualify for prorated refunds.

7.6 Refund Processing

Approved refunds will be processed within 7–10 working days.
Refunds will be credited to the original payment method only.
Payment gateway delays are outside WizzyMaids’ control.

7.7 Deductions & Adjustments

WizzyMaids reserves the right to deduct:

Platform and convenience fees.
Taxes (if applicable).
Payment gateway charges.
Compensation paid or payable to Service Providers.

7.8 Fraud, Abuse & Policy Violations

No refunds shall be issued if:

Fraudulent activity is detected.
False claims or misuse of the platform occur.
Attempt to bypass platform payments is identified.
User violates Terms & Conditions.

8. User Conduct & Prohibited Activities

Users agree not to:

Harass, abuse, or discriminate.
Share false or misleading information.
Circumvent platform payments.
Use the Platform for illegal activities.
Attempt unauthorized access or data extraction.

Violation may result in immediate suspension or termination.

9. Intellectual Property Rights

All content, trademarks, logos, software, and platform materials are the exclusive property of WizzyMaids. Users may not copy, modify, distribute, or exploit any content.

10. Privacy & Data Protection

Personal data is governed by the WizzyMaids Privacy Policy. By using WizzyMaids, you consent to data processing in accordance with:

DPDP Act, 2023.
Information Technology Act, 2000.

11. Third-Party Services & Links

WizzyMaids may integrate third-party services. We are not responsible for:

Third-party content.
Payment gateway failures.
External websites or services.

Use of third-party services is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law:

WizzyMaids shall not be liable for acts, omissions, or misconduct of Service Providers.
WizzyMaids shall not be liable for personal injury, theft, loss, or damages at Customer premises.
WizzyMaids shall not be liable for indirect, incidental, or consequential damages.

Total liability, if any, shall not exceed the platform fees paid to WizzyMaids in the preceding 3 months.

13. Indemnity

Users agree to indemnify and hold harmless WizzyMaids from:

Claims arising from misuse of the Platform.
Breach of these Terms.
Violation of Applicable Law.
Disputes between Customers and Service Providers.

14. Suspension & Termination

WizzyMaids may suspend or terminate access:

Without prior notice.
For violation of Terms.
For security, legal, or operational reasons.

Termination does not waive accrued rights or obligations.

15. Force Majeure

WizzyMaids shall not be liable for failure or delay due to:

Natural disasters.
Government actions.
Network failures.
Pandemics, strikes, or public emergencies.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at Greater Noida, India shall have exclusive jurisdiction.

17. Dispute Resolution

Disputes shall be resolved through:

Good-faith negotiation.
Arbitration under the Arbitration and Conciliation Act, 1996.
- Seat of arbitration: Greater Noida.
- Language: English.

18. Amendments

WizzyMaids may modify these Terms or Policy at any time. Continued use after updates constitutes acceptance.

19. Severability

If any provision is held invalid, remaining provisions shall remain enforceable.

20. Grievance Redressal

In compliance with Indian law:

Grievance Officer – WizzyMaids
Email: grievance@wizzymaids.com
Address: Bhutani Alphathum, Sector 90, Noida 201304
Resolution Timeline: 15 working days

For refund-related queries:

Email: connect@wizzymaids.com

Privacy policy

Privacy Policy – WizzyMaids

Effective Date: [January 01, 2026]
Last Updated: [January 01, 2026]

WizzyMaids (“we”, “our”, “us”) operates a domestic staffing and service facilitation platform connecting households (“Customers”) with domestic service providers (“Service Providers”). We are committed to protecting your personal data and processing it lawfully, fairly, and transparently in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using WizzyMaids, you consent to the practices described in this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to:

Customers using WizzyMaids services
Domestic service providers registered on the platform
Website visitors and mobile application users

It applies to all personal data processed by WizzyMaids in digital form.

2. Definitions

Personal Data: Any data about an identifiable individual
Data Principal: The individual to whom personal data relates
Data Fiduciary: WizzyMaids
Data Processor: Third parties processing data on our behalf
Consent: Freely given, specific, informed, unconditional indication of agreement

3. Personal Data We Collect

3.1 Data Provided by You

Contact Details: Name, phone number, email, residential address
Account Details: Username, encrypted password
Payment Information: UPI ID, transaction references, payment proofs
Identity Documents (Service Providers): Government ID, police verification, background check documents
Profile Information: Service preferences, work history, household requirements

3.2 Automatically Collected Data

Device Data: IP address, browser type, operating system
Usage Data: App interactions, pages viewed, time spent
Location Data: Approximate location (with permission)
Cookies & Tracking Technologies

4. Lawful Basis for Processing

We process personal data based on:

Performance of a Contract (service facilitation, payments)
Legal Obligations
Legitimate Interests (fraud prevention, safety, platform security)

5. Purpose of Data Processing

5.1 Service Delivery

Match Customers with Service Providers
Process bookings, payments, and refunds
Provide customer support

5.2 Platform Improvement

Improve features and functionality
Conduct analytics and research

5.3 Communication

Service confirmations and updates
Policy notifications
Promotional messages (only with consent)

5.4 Safety & Compliance

Identity verification
Fraud prevention
Enforcement of Terms & Conditions

6. Sharing of Personal Data

6.1 With Service Providers

Only necessary data (name, address, contact, service requirements) is shared to complete bookings.

6.2 With Third Parties

Payment gateways
Background verification agencies
Cloud hosting providers
Analytics partners (anonymized data)

6.3 Legal Disclosure

We may disclose data when required by law, court order, or government authority.

7. Cross-Border Data Transfers

Personal data may be processed or stored outside India using secure cloud infrastructure. We ensure reasonable safeguards consistent with applicable Indian laws.

8. Data Security Measures

We implement:

SSL/TLS encryption
Encrypted data storage
Secure payment gateways
Role-based access controls
Regular security audits

Despite safeguards, no system is completely secure.

9. Data Retention

Active accounts: Data retained during account use
Inactive accounts: Up to 2 years
Legal compliance: Longer retention if required by law

10. Data Principal Rights

You have the right to:

Access and correct personal data
Request data portability
Withdraw consent
Request deletion (subject to legal obligations)
File grievances

Requests may be made via account settings or email.

11. Consent Withdrawal

You may withdraw consent at any time. Withdrawal may limit or disable access to certain services.

12. Data Breach Notification

In the event of a personal data breach, WizzyMaids will notify affected users and authorities as required by law.

13. Children’s Privacy

WizzyMaids does not knowingly process personal data of individuals under 18 years. If such data is identified, it will be deleted promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of changes.

15. Grievance Redressal

See Grievance Officer Addendum below.

Grievance Officer

Designation: Grievance Officer – WizzyMaids
Email: grievance@wizzymaids.com
Address: Bhutani Alphathum Sector 90, Noida 201304

Resolution Timeline

Acknowledgement within 48 hours working hours
Resolution within 30 working days

Disclaimer

WizzyMaids – Customer Code of Conduct & Safety Guidelines

Effective Date: January 01, 2026 Applicable To: All customers availing services from WizzyMaids

1. Purpose

At WizzyMaids, we are committed to creating a safe, respectful, and professional environment for both our customers and employees. This unified Code of Conduct and Safety Guidelines outlines the standards of behavior expected from customers and the measures we take to ensure trust, transparency, and safety in every service interaction. Compliance with these guidelines is mandatory for continued use of WizzyMaids services.

2. Employee Verification & Onboarding

To safeguard our customers, WizzyMaids ensures that:

All service personnel are direct employees of WizzyMaids.

Identity and address verification are completed prior to onboarding.

Comprehensive background checks, including police verification, are conducted.

Employees are trained in professional conduct, safety protocols, and customer care.

3. General Expectations from Customers

Customers are expected to:

Treat WizzyMaids employees with dignity, respect, and fairness.

Maintain a safe, hygienic, and harassment-free environment at the service location.

Communicate clearly, honestly, and courteously.

Cooperate with reasonable instructions related to service delivery and safety.

4. Professional Boundaries

To maintain professionalism:

Services must remain within the agreed scope of work.

Work hours or duties cannot be altered without company approval.

Personal favors, loans, or errands unrelated to services are not permitted.

Customers must not exchange personal contact details with employees.

All communication must be routed through official WizzyMaids channels.

5. Zero Tolerance for Misconduct

The following behavior is strictly prohibited:

Verbal abuse, threats, or intimidation.

Physical abuse or violence.

Sexual harassment or inappropriate behavior.

Discriminatory remarks based on gender, caste, religion, age, or background.

Intoxication or substance abuse during service interactions.

Any misconduct may result in immediate suspension or termination of services.

6. Customer Responsibilities

Identity Confirmation

Verify the name and photograph of the assigned WizzyMaids employee (shared via official communication).

Accept services only from employees officially assigned by WizzyMaids.

Presence During Initial Service

A responsible adult should be present during the first day of service.

Familiarize yourself with the employee’s assigned duties and working hours.

Scope of Work

Employees are authorized to perform only the services agreed upon at booking.

Customers should not request services outside the agreed scope.

7. Safe Working Environment

Customers must ensure:

A reasonably safe and hygienic workplace.

Access to basic facilities required for assigned duties.

No exposure to hazardous substances unless disclosed and agreed in advance.

WizzyMaids reserves the right to withdraw services if the environment is unsafe.

8. Children, Elderly & Dependents

Employees shall not be left solely responsible for children, elderly persons, or dependents unless caregiving services are expressly contracted.

Employees are not permitted to administer medical care or medication unless explicitly agreed and documented.

Customers must disclose special care requirements in advance.

9. Valuables & Property

Customers are advised to secure cash, jewelry, documents, and other valuables.

WizzyMaids shall not be responsible for loss due to customer negligence or unattended belongings.

Any concerns or incidents must be reported promptly via official communication channels.

10. Emergency Situations

In case of suspicious behavior, safety concerns, or medical emergencies, customers should:

Ensure immediate personal safety.

Contact local emergency services if required.

Report the incident promptly to WizzyMaids customer support.

11. Complaints & Grievance Redressal

Customers may raise concerns related to:

Service quality.

Employee behavior.

Safety issues.

Contact:

Customer Support / Grievance & Safety Desk

Email: [connect@wizzymaids.com]

Phone: [9211204022]

All complaints are handled confidentially and investigated promptly. False or malicious complaints may result in service suspension.

12. Limitation of Liability

While WizzyMaids undertakes reasonable measures to ensure employee verification and safety, the Company shall not be liable for:

Loss arising from customer negligence.

Incidents outside the scope of assigned services.

Force majeure events.

This does not affect rights available under applicable consumer protection laws.

13. Consequences of Violation

Violation of this Code may lead to:

Verbal or written warning.

Temporary suspension of services.

Permanent termination of services.

Legal action where warranted.

The Company’s decision in such matters shall be final.

14. Amendments & Enforcement

WizzyMaids reserves the right to amend these guidelines at any time to reflect operational or legal changes. Updated versions will be communicated via official platforms.

Acknowledgement

By availing services from WizzyMaids, customers acknowledge that they have read, understood, and agreed to comply with this unified Customer Code of Conduct & Safety Guidelines.

Policies